Verifying Account

Verifying Your Account

The Account Verification screen displays differently depending on whether JavaScript is enabled in your browser. If JavaScript is disabled, the label, “JavaScript is disabled” appears at the top right. For more information about how the user interface looks different without JavaScript, see JavaScript is Disabled.

The Account Verification screen also has two views depending on security level:

Low security view: This view provides a conventional password field, along with an identification word and a security question.
Enforced security view: This view provides a more complex password field with a character-position test, as explained in Using the Password Character-Matching Test in Enforced-Security Mode.

The branding of the screen is dependent upon your service provider. Your service provider’s colors and logo appear on the screen. The design of the received message is also dependent on the service provider used by the sender and may look different.

Low Security View

Use the low security view in safe places, like your home.

To verify your account in the Low-security Account Verification screen:

Type your Password in the field provided.
Answer the security question shown.
Accept the default value of for 8 hours in the Keep me signed in field, or select one of the other available options:

for 1 hour
for 5 minutes
never

Click Continue. The decrypted message displays in your web browser.

Note: After two failed sign in attempts, the Account Verification screen displays a CAPTCHA bot code widget for greater security.

Enforced Security View

Use the enforced security view when accessing your email on a public computer or whenever you need enhanced security.

To verify your account on the Enforced-security Account Verification with JavaScript enabled:

In the three randomly selected password-character fields, type the individual characters of your Password based on their position, as explained in Using the Password Character-Matching Test in Enforced-Security Mode.
Answer the security question shown.

Note: In this view, for added security, your answer to the security question displays only as asterisks.

Accept the default value of for 5 minutes in the Keep me signed in field or select one of the other available options:

for 8 hours
for 1 hour
never

Click Continue. The decrypted message displays in your web browser.

Using the Password Character-Matching Test in Enforced-Security Mode

In “enforced-security” mode, Encryption for Email prompts you to type only certain characters of your password. This method prevents key loggers from capturing your entire password even if your computer is compromised.

For example, if the form asks you to type the “3rd, 5th, and 8th” characters and your password is “ZeroDownload,” then you would type the characters as follows:

In the example above, the characters shown in the What is your password fields match the character positions requested.